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Plain, sourced answers about carrier service guarantees, claim windows, and getting back what the carriers owe you. The carrier-rule pages are rendered from our maintained eligibility table, with the source and last-verified date on every one.

• Guide

  Carrier Refunds: What You're Actually Owed, and How to Claim It

  Carriers owe refunds when they miss a service guarantee, and they stopped paying them automatically. What's actually claimable depends on the carrier, the service, and how you bought the label. Start here.

• Carrier rules

  DHL Express Money-Back Guarantee: The Fine Print (2026)

  DHL's money-back guarantee covers only the time-definite premium products, and refunds only the premium paid, not the whole charge. What that means, and what to do when your shipment isn't covered.

• Guide

  FedEx Late Deliveries on Shopify: Why They Don't Pay, and Where Your Refunds Actually Are

  FedEx labels bought through Shopify waive the money-back guarantee, so late-delivery claims on them aren't reimbursable. Here's the honest picture, and where your recoverable refunds actually live.

• How we're different

  Why Pay a Flat Fee Instead of a Cut of Your Refunds?

  Most refund-recovery services take 20 to 40% of what they claw back and take over your carrier account to do it. We charge a flat watch-fee and you keep every dollar. Here's why that model is better for shippers who ship things that matter.

• Guide

  How to File a UPS Late-Delivery Refund Claim

  A step-by-step guide to claiming a UPS money-back guarantee refund yourself: confirm the service is eligible, check the commit time, and file in the UPS Billing Center within 15 days. You keep 100%.

• Carrier rules

  UPS Money-Back Guarantee: What's Covered and How to Claim (2026)

  Which UPS services carry a money-back guarantee, the 15-day claim window, what the refund actually covers, and how to file it yourself. Rendered from our maintained eligibility table.